Returns & Exchanges

Due to the perishable nature of our baked goods, Fay Da Bakery generally cannot accept returns once products have left our facility. However, your satisfaction is our priority and we will gladly address any issues involving damaged items or order inaccuracies.

Return Process

• 1.
  Contact Customer Support

  Notify us within 24 hours of receiving your order by emailing support@faydabakery.com with your order number and details regarding the issue.

• 2.
  Provide Photographic Evidence

  Please attach clear photos of the damaged product and the original packaging to help our quality control team assess the situation.

• 3.
  Review and Approval

  Our team will review your claim within 2 business days to determine eligibility for a replacement, store credit, or a partial refund.

• 4.
  Resolution Processing

  Once approved, replacements will be prioritized for the next available delivery window, or refunds will be issued to your original payment method within 5-7 business days.