Frequently Asked Questions
Everything you need to know about our fresh baked goods and delivery.
How do you ensure the freshness of your baked goods during shipping?
All orders are baked fresh daily and packaged in specialized airtight containers. We use expedited shipping methods to ensure that your treats arrive with the same quality and texture as if they just came out of our ovens.
Do you offer vegan or gluten-free options?
While we specialize in traditional Cantonese-style pastries, we do offer a selection of vegan-friendly items. However, because we handle wheat flour in our facility, we cannot guarantee a 100% gluten-free environment.
Can I track my order once it has been shipped?
Yes, once your order is processed and dispatched, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or if there is an error, please contact our support team within 24 hours for a replacement or refund.
Do you offer local pickup for online orders?
Absolutely! You can select the 'Local Pickup' option at checkout to collect your order from any of our retail locations in New York at no additional cost.
How should I store my pastries for the best taste?
Most of our buns and pastries are best enjoyed within 2 days of arrival. For longer storage, we recommend wrapping them tightly and freezing them; simply reheat in an oven or toaster oven to restore their original fluffiness.